[VIDEO] The “Usual,” Unusually Fast with Facial Recognition at Wow Bao
The "Usual," Unusually Fast
Ordering with Facial Recognition at Wow Bao
“Wow – that was fast!”
Wow Bao’s Self Order Kiosks can remember your face. The next time you want the usual, it will recognize you and pull up your previous orders in less than a second. We sat down with Wow Bao Managing Partner Geoff Alexander to talk about how Self Order Kiosks with facial recognition have transformed the guest experience. Watch the video above to see the technology in action.
Wow Bao is a quick serve, fast casual Asian steamed bun concept. They specialize in dumplings, pot stickers, soups, made-today salads, homemade ginger ale, and of course, the bao: soft, sweet dough steamed with meat and vegetables inside.
Speed has always been an integral part of the Wow Bao brand–their fare takes just minutes to prepare–and so bringing in NEXTEP Self Order Kiosks was a natural step in 2009. In November 2016, they welcomed the opportunity to go even faster by introducing our new facial recognition technology to their customers.
Now, Wow Bao guests can place their order at the kiosk in a matter of seconds, and by the time they skip the line and get to the counter, their bao is hot, ready, and waiting for them.