It Pays to Have a Back-Up Plan Built into your Restaurant POS

We once had a restaurant customer of ours call after a series of unfortunate events pushed them into a panic.

Their back of house computer unexpectedly powered off just before the lunch rush – taking the transaction manager, and of course, the rest of their POS system, down with it. When they went searching for the BOH unit to turn it back on, they found that it was locked in a back room, and they had no idea where the key was.

“Missing lunch is going to cost us thousands!” the manager cried, resigned to the worst-case scenario. “Guests will be frustrated and angry. Here comes a flood of bad Yelp reviews. What can we do?!”

Happily, the cascade of bad luck ended for them right there. What could have otherwise taken a few hours and a few thousand dollars in losses instead took just 2 minutes to remedy thanks to redundancy.

With a quick toggle in mynextep, the restaurant’s POS system was back up and whirring before a single hungry guest could know the difference.

What is transaction manager redundancy?

Only one transaction manager is necessary for a POS system to run. Having another – redundant – transaction manager waiting in the wings is like making sure the star of a Broadway show has an understudy.

While the primary transaction manager does its job, the redundant instance keeps in sync in the background. In the case that the transaction manager’s unit falls off a counter or gets dropped into a fryer, your understudy is ready to take the stage, without delay.

In short, redundancy is a disaster recovery strategy, a fail-safe.

How does it work?

Because the transaction manager is software, it can run on any of your restaurant’s POS hardware.

Let’s suppose that a restaurant’s primary transaction manager software is housed on a BOH unit and the redundant transaction manager is housed on a self-order kiosk. When one morning the BOH hardware fails, the restaurant manager calls our Customer Support Team. In a matter of moments, they turn off the primary transaction manager and turn on the secondary. Crisis averted.

What happens if I don’t have redundancy?

No hot standby means more waiting. Without redundancy, you’d have to install the software on a new piece of hardware and then wait for it to download all the data it needs to run. Instead of 2 minutes, the process could take hours. Depending on when the disaster strikes, those lost hours could cost you thousands of dollars and, in the worst case, the loyalty of your guests.

In short, better to find a POS solution with high availability rather than risk damages to your brand and your bottom line. Don’t let hardware failure chase guests out the door.


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