New to NEXTEP: The Platinum Plus Support Package
Customer satisfaction ranks number one on our list of priorities. We aim to help you make the most of your NEXTEP SYSTEMS solution and to keep you running smoothly at all times.
To that end, we are pleased to announce the all new Platinum Plus support package. With Platinum Plus, our in-house help desk will offer direct phone support from 7:00 am – 11:00 pm EST, 7 days a week.
As always, whether you have the Platinum, Platinum Plus, or Diamond service package, we will respond to you within 20 minutes. Not only that, but we resolve 87% of issues on the first call. No waiting around 24 hours for a ticket to be opened and another 24 for an answer.
Our support team is located at our headquarters in Troy, MI, and we take the approach that your success is our success.
With Platinum Plus, whether you’ve got an issue early in the morning or late at night, our support team will be ready for your call.