Over 100 Locations Adopt New Touchscreen Drive Thru, the Ideal Solution for People who are Deaf or Hard of Hearing
Troy, Michigan, October 15, 2013 – The World’s Fastest Drive Thru™ has recently reached the 100 location milestone and is accelerating. The touchscreen drive thru kiosk, manufactured and marketed by NEXTEP SYSTEMS, was specifically developed for Quick Service Restaurants to speed production and reduce communication errors between customers ordering through the drive thru and team members inside the restaurant.
The inability to properly communicate has lead to multiple lawsuits over the years for many of the largest names in fast food, especially when customers who are Deaf or Hard of Hearing are unable to order or are denied service at the traditional drive thru. This is occasionally compounded by poorly trained or biased employees, a factor that restaurants may not be able to effectively combat.
“Solutions have been developed in the past to try to accommodate people who are Deaf or Hard of Hearing at the drive thru,” says Tommy Woycik, President of NEXTEP SYSTEMS.
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“Where others have failed lies in the delivery of an identical experience between customers who are Deaf or Hard of Hearing and customers who are not. The World’s Fastest Drive Thru™ gives the same experience to all customers at the drive thru, and it eliminates much of the potential for discrimination against guests – and discrimination lawsuits against restaurant owners – to occur.”
NEXTEP SYSTEMS’ all-weather touchscreen kiosk is an approved solution for some of the largest QSR chains in the world. The popularity of the device has exploded over the past two years due to the intuitive touchscreen interface and its similarity to online and mobile ordering applications.
“More and more customers are demanding experiences that parallel those delivered by mobile and online applications,” Woycik continues. “We bring that same experience to the drive thru, and people love it.”
About NEXTEP SYSTEMS:
NEXTEP SYSTEMS, based in Troy, Michigan, is the leading provider of foodservice technology for restaurants, airports, corporate foodservice, grocery stores, educational facilities, and sporting venues. Founded in 2005, NEXTEP is the industry’s only turnkey provider of integrated solutions including cloud based Point of Sale, Self Order Kiosks, Online & Smartphone Ordering, Dynamic Digital Menu Displays™, The World’s Fastest Drive Thru™, and tablet based ordering solutions.