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NEXTEP SYSTEMS is based in Troy, Michigan, and our call center operates here in the United States. That means you can call any time, day or night, and reach a real human being who understands your problem and knows exactly how to help you.
As a NEXTEP customer, you’ll be assigned a personal support concierge you can work with again and again—so you’re building a relationship with one person instead of talking to a random call-center employee every time.
We have a track record of resolving over 90% of calls within 24 hours.
We’re on-call and online 24/7—no off hours here.
Only want help troubleshooting tech problems? That’s cool too. We’re as involved or hands-off as you need.