This is a short list of our most frequently asked questions. For more information, or if you need support, please contact us.
How do NEXTEP Kiosks and Drive-Thru Touchscreens integrate with POS?
Our NEXTEP POS solution works seamlessly with our Kiosks and Drive-Thru Touchscreens, and it has gained a reputation for its cost effectiveness and reliability. NEXTEP also integrates with many POS providers, including Oracle Micros, Agilysys, Speedline and more.
How is your system priced?
As a cloud-based SaaS solution, NEXTEP is licensed on an annual basis. There is an upfront cost for set up and hardware installation, but from then on, you only pay an annual subscription fee for the software. Because we tailor our technology solutions to best fit your needs and goals, we’ll need to know more about your concept in order to give you more specific pricing. Please contact us to discuss the solution that will work best for you.
Are there any transaction fees?
No. Unlike some of our competitors, we do not charge any transaction fees. NEXTEP is designed for high volume, popular concepts. Because we succeed when our customers do, we encourage full use of our robust system.
Are all demographics comfortable with self-order technology?
Our UX experts design order flows that anyone from 8 to 80 years old immediately understands. Creating a user experience that is intuitive and more convenient than traditional ordering is at the very core of our expertise – and we have 13 successful years to show for it.
What is the implementation process like?
We use a formal 5-phase implementation process that takes around 8 to 12 weeks. You will be partnered with a project manager that will do most of the heavy lifting for your project. Your project manager will handle everything from planning and design to installation and your go-live day.
Who is responsible for the Kiosk and Drive-Thru Touchscreen design?
We are. We create custom designs for Kiosks, Drive-Thru Touchscreens, mobile ordering, and Digital Menu Boards that fit and can even enhance your brand. Our creative team will work with you through your project manager to make your vision a reality.
What happens if the internet goes down?
Our system performs with nearly full functionality in offline mode. It will process transactions and even transition from breakfast to lunch to dinner menus without an internet connection.
Do I have to use your payment processor?
You are free to choose the best payment processing solution for your business among our set of payment processing partners.
Do you support EMV?
Yes. We value the highest levels of security, and so also support P2PE, tokenization and more.
Do you build apps for mobile ordering?
Yes. We develop apps for mobile ordering, as well as mobile responsive sites that can be used on any device, anywhere.
Where can I see an example of NEXTEP technology nearby?
Please contact us, and we’d be happy to tell you about the locations nearest to you.